asta e calda
si raspunsul meu
I am contacting you again with new set of instructions from our developers.
Could you please follow all the 4 steps one by one:
1) Can you please keep on having your computer clean from any third party tools so far. You said you have deleted all, so please do not install them back until we find the problem.
2) Can you please backup your notes.
3) After that please delete all from %USERPROFILE%\AppData\local\PokerStars.EU
3.1) Press the Windows Key + R (at the same time)
3.2) Type the following or copy/paste into the Area provided and press Enter:
%USERPROFILE%\AppData\Local\
3.3) Delete all the PokerStars.EU folders and files in this folder.)
3.4) Restart PokerStars
4) Try to reproduce the issue by clicking login button and also by playing ZOOM (please play Play Money not to be materially affected by possible crashes) and *****send in client program logs right after it so that we could find issues in logs. *****
Thank you for your continious cooperation!
Kindest regards,
Anna
PokerStars Technical Specialist
Could you please follow all the 4 steps one by one:
1) Can you please keep on having your computer clean from any third party tools so far. You said you have deleted all, so please do not install them back until we find the problem.
2) Can you please backup your notes.
3) After that please delete all from %USERPROFILE%\AppData\local\PokerStars.EU
3.1) Press the Windows Key + R (at the same time)
3.2) Type the following or copy/paste into the Area provided and press Enter:
%USERPROFILE%\AppData\Local\
3.3) Delete all the PokerStars.EU folders and files in this folder.)
3.4) Restart PokerStars
4) Try to reproduce the issue by clicking login button and also by playing ZOOM (please play Play Money not to be materially affected by possible crashes) and *****send in client program logs right after it so that we could find issues in logs. *****
Thank you for your continious cooperation!
Kindest regards,
Anna
PokerStars Technical Specialist
i did all steps like here, i deleted all from appdata\local\pokerstars,eu and after that i restarted pokerstars and here is the error https://gyazo.com/532ea7dd5c6917b23664a7b3c4265e71
bellow i attached 3 files find in pokerstars folder
PokerStars.log.1 / PokerStars.log.0 / PokerStarsUpdate.log.0
bellow i attached 3 files find in pokerstars folder
PokerStars.log.1 / PokerStars.log.0 / PokerStarsUpdate.log.0
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