Tweet
Pe scurt, asa cum spune si titlul: contul meu de Pokerstars a fost spart ieri seara.
Bankroll: 480$. Cand l-am deschis mai aveam 0.24$. Primul lucru care mi-a sarit in ochi inainte sa vad bankrollul a fost mesajul cum ca setarile fusului orar a fost modificat.
Eh, am dat repede la history sa vad ce s-a intamplat, si mi-am deschis si casuta de e-mail.
Primul mesaj:
"Hello *****,
Your PokerStars account - ***** - was accessed from a new device on 2015/11/15.
IP Address: 188.247.226.28
Location: RO 30
If you are aware of the new device usage you don't need to do anything more. If you did not access your account from a new device or you have any questions, please reply to this email."
Al doilea mesaj:
"Cashout request time: 2015/11/15 17:41 ET
Cashout amount: USD 450.00
USD 450.00 will be credited to your NETELLER account (4*******3307) within 72 hours."
Al treilea mesaj:
Your pending NETELLER cashout (transaction ID #1344374013) for USD 450.00 has been cancelled at your request. This cashout will not be processed."
A patrulea mesaj:
Cashout request time: 2015/11/15 18:29 ET
Cashout amount: USD 300.00
USD 300.00 will be credited to your NETELLER account (4*******3307) within 72 hours.
Al cincilea mesaj:
Your pending NETELLER cashout (transaction ID #1344394471) for USD 300.00 has been cancelled at your request. This cashout will not be processed.
Al saselea mesaj:
Cashout request time: 2015/11/15 19:54 ET
Cashout amount: USD 290.00
USD 290.00 will be credited to your NETELLER account (4*******3307) within 72 hours.
Al saptelea mesaj:
Your pending NETELLER cashout (transaction ID #1344420298) for USD 290.00 has been cancelled at your request. This cashout will not be processed.
Al optulea:
Cashout request time: 2015/11/15 20:17 ET
Cashout amount: USD 600.00
Al noualea:
Cashout request time: 2015/11/15 23:51 ET
Cashout amount: USD 107.00
Astea doua din urma nu le-a mai anulat. Printre aceste mesaje mai erau si cateva cu rezultate de la unele sng-uri cu buyin de 30$, 60$, iar in istoric in soft am vazut ca a jucat si pe la mese, si turnee, si sng-uri. Din cate mi-am dat seama asa la repezeala, erau sng-uri de 3 oameni, si nu am vazut sa fie vreu user (in afara de al meu) care sa apara frecvent la aceeasi masa. Acum nu mai pot vedea oricum in istoric mai in detaliu, caci contul mi-e blocat (la cererea mea).
Ei, evident primul lucru am trimis rapid reply la mailul ala cu conectare de pe noul device si le-am spus sa inghete contul (cu toate ca era tarziu, banii s-au dus dracu`), apoi mail la suport si le-am spus si lor sa opreasca orice eventuala tranzactie.
In istoric m-am uitat daca exista tranzactii in asteptare si mia spus ca nu am.
S-au miscat rapid si mi-au inghetat contul in cateva minute. Apoi mi-au trimis mail in care mi-au pus unele intrebari (de pe ce dispozitive ma loghez de obicei, daca am bifata optiunea cu "remember password", ce sistem de operare, cati bani aveam in cont, etc.
Le-am raspuns si la astea.
Dupa aia de curiozitate am dat un search pe google sa vad de unde e ip-ul, mi-a dat cum ca ar fi din Bucuresti. Acuma, eu nu ma pricep la cautat locatii IP, nu stiu cat de bine pot sa ma iau dupa rezultatele astea, mi-am verificat si propriul meu IP si la unele rezultate mi-a aratat tot Bucuresti.
Eh, dupa aceea mi-au mai trimis un mail cu un fisier Player Audit in Excel in care aveam o lista cu turneele jucate in ultimele zile, si mi-au cerut sa le spun de la care moment nu am mai jucat eu. Le-am spus si asta.
Iar ultimul mail a fost mai ciudat:
"Thank you for your email and patience while we investigate, however we still need more information from you
Please answers the questions below:
- Do you recognise the following IPs?
IP. 86.123.122.132
IP. 89.120.83.12
IP. 92.82.174.5
- Have you been to the following cities recently?
Oradea
Targu Jiu
Iasi
- Do you use or have you used the following Internet Providers?
RCS & RDS /RCS & RDS Residential
Telekom Romania Communication S.A /Romtelecom Data Network
We look forward to your response."
Le-am raspuns si la asta. Eu locuiesc in Oradea iar in orasele alea nu am fost niciodata. Nu m-am logat niciodata de pe alt dispozitiv pe Pokerstars, nici nu am divulgat nimanui parola. Parola mi-era salvata in soft, insa cel care mi-a jucat banii a facut-o noaptea, incepand de la ora 00:41 (ora Romaniei), pana dimineata la 7 fara ceva. Eu, care nu jucam decat turnee de 2-3$ in ultima perioada (ca sa joc in bankroll), ala a bagat si cash, si turnee de 60-70$ buyin. Felicitari lui ca facut si profit.
Si tocmai voiam sa spun ca nu am mai primit nici o veste de la ei, cand uite acuma a venit ultimul mail. Pe scurt, banii s-au dus naibii si nu-i mai recuperez:
Thank you for your email
We have conducted a full investigation into your account and we believe that your PokerStars password may have been compromised.
Our facts to support this are as follows:
The logins to your account show no failed attempts; whoever accessed your account knew your password perfectly.
Computer finger printing technology is utilized by our Security Team in order to determine which computer your account was accessed from. In this case, our investigation concludes that your account was accessed from a foreign computer where no logins were previously detected from. It is therefore possible that your login credentials have been compromised.
With regards to the bankroll in your account, unfortunately we have been unable to recover funds lost.
We would like to advise you that PokerStars will not be liable for funds lost on your PokerStars account. PokerStars will not be held liable for any losses as a result of insufficient security measures to ensure that your personal details remain secured. This is in accordance with the sections 10.2 and 10.3 of our Terms of Service which state your responsibilities as an account owner.
In order to reinstate your account with a new password and PokerStars PIN, we would like to ask you that you please provide us with:
- A clear digital photo of your ID document.
As a precautionary measure, we will require you to take the necessary steps in protecting your computer. This includes, but is not limited to; scanning your computer to ensure no harmful software is installed or re-formatting your computer's operating system to ensure no malicious software exists and changing the password on your registered email account.
Etc.
Intrebarea mea e, cum dracu a reusit ala sa retraga bani de pe contul meu de Pokerstars pe Neteller, cand eu nici nu am cont pe Neteller!? Am doar la Skrill. Ba chiar tin minte ca eu am incercat odata sa retrag bani de la Stars, dar n-am reusit, pentru ca initial am depus bani la Stars transferandu-i de pe Fulltilt, si m-am lasat pagubas, am transferat banii inapoi pe Fulltilt si i-am retras de acolo, caci acolo aveam depunere cu Skrill.
Mai pot face eu ceva in situatia asta?
Bankroll: 480$. Cand l-am deschis mai aveam 0.24$. Primul lucru care mi-a sarit in ochi inainte sa vad bankrollul a fost mesajul cum ca setarile fusului orar a fost modificat.
Eh, am dat repede la history sa vad ce s-a intamplat, si mi-am deschis si casuta de e-mail.
Primul mesaj:
"Hello *****,
Your PokerStars account - ***** - was accessed from a new device on 2015/11/15.
IP Address: 188.247.226.28
Location: RO 30
If you are aware of the new device usage you don't need to do anything more. If you did not access your account from a new device or you have any questions, please reply to this email."
Al doilea mesaj:
"Cashout request time: 2015/11/15 17:41 ET
Cashout amount: USD 450.00
USD 450.00 will be credited to your NETELLER account (4*******3307) within 72 hours."
Al treilea mesaj:
Your pending NETELLER cashout (transaction ID #1344374013) for USD 450.00 has been cancelled at your request. This cashout will not be processed."
A patrulea mesaj:
Cashout request time: 2015/11/15 18:29 ET
Cashout amount: USD 300.00
USD 300.00 will be credited to your NETELLER account (4*******3307) within 72 hours.
Al cincilea mesaj:
Your pending NETELLER cashout (transaction ID #1344394471) for USD 300.00 has been cancelled at your request. This cashout will not be processed.
Al saselea mesaj:
Cashout request time: 2015/11/15 19:54 ET
Cashout amount: USD 290.00
USD 290.00 will be credited to your NETELLER account (4*******3307) within 72 hours.
Al saptelea mesaj:
Your pending NETELLER cashout (transaction ID #1344420298) for USD 290.00 has been cancelled at your request. This cashout will not be processed.
Al optulea:
Cashout request time: 2015/11/15 20:17 ET
Cashout amount: USD 600.00
Al noualea:
Cashout request time: 2015/11/15 23:51 ET
Cashout amount: USD 107.00
Astea doua din urma nu le-a mai anulat. Printre aceste mesaje mai erau si cateva cu rezultate de la unele sng-uri cu buyin de 30$, 60$, iar in istoric in soft am vazut ca a jucat si pe la mese, si turnee, si sng-uri. Din cate mi-am dat seama asa la repezeala, erau sng-uri de 3 oameni, si nu am vazut sa fie vreu user (in afara de al meu) care sa apara frecvent la aceeasi masa. Acum nu mai pot vedea oricum in istoric mai in detaliu, caci contul mi-e blocat (la cererea mea).
Ei, evident primul lucru am trimis rapid reply la mailul ala cu conectare de pe noul device si le-am spus sa inghete contul (cu toate ca era tarziu, banii s-au dus dracu`), apoi mail la suport si le-am spus si lor sa opreasca orice eventuala tranzactie.
In istoric m-am uitat daca exista tranzactii in asteptare si mia spus ca nu am.
S-au miscat rapid si mi-au inghetat contul in cateva minute. Apoi mi-au trimis mail in care mi-au pus unele intrebari (de pe ce dispozitive ma loghez de obicei, daca am bifata optiunea cu "remember password", ce sistem de operare, cati bani aveam in cont, etc.
Le-am raspuns si la astea.
Dupa aia de curiozitate am dat un search pe google sa vad de unde e ip-ul, mi-a dat cum ca ar fi din Bucuresti. Acuma, eu nu ma pricep la cautat locatii IP, nu stiu cat de bine pot sa ma iau dupa rezultatele astea, mi-am verificat si propriul meu IP si la unele rezultate mi-a aratat tot Bucuresti.
Eh, dupa aceea mi-au mai trimis un mail cu un fisier Player Audit in Excel in care aveam o lista cu turneele jucate in ultimele zile, si mi-au cerut sa le spun de la care moment nu am mai jucat eu. Le-am spus si asta.
Iar ultimul mail a fost mai ciudat:
"Thank you for your email and patience while we investigate, however we still need more information from you
Please answers the questions below:
- Do you recognise the following IPs?
IP. 86.123.122.132
IP. 89.120.83.12
IP. 92.82.174.5
- Have you been to the following cities recently?
Oradea
Targu Jiu
Iasi
- Do you use or have you used the following Internet Providers?
RCS & RDS /RCS & RDS Residential
Telekom Romania Communication S.A /Romtelecom Data Network
We look forward to your response."
Le-am raspuns si la asta. Eu locuiesc in Oradea iar in orasele alea nu am fost niciodata. Nu m-am logat niciodata de pe alt dispozitiv pe Pokerstars, nici nu am divulgat nimanui parola. Parola mi-era salvata in soft, insa cel care mi-a jucat banii a facut-o noaptea, incepand de la ora 00:41 (ora Romaniei), pana dimineata la 7 fara ceva. Eu, care nu jucam decat turnee de 2-3$ in ultima perioada (ca sa joc in bankroll), ala a bagat si cash, si turnee de 60-70$ buyin. Felicitari lui ca facut si profit.
Si tocmai voiam sa spun ca nu am mai primit nici o veste de la ei, cand uite acuma a venit ultimul mail. Pe scurt, banii s-au dus naibii si nu-i mai recuperez:
Thank you for your email
We have conducted a full investigation into your account and we believe that your PokerStars password may have been compromised.
Our facts to support this are as follows:
The logins to your account show no failed attempts; whoever accessed your account knew your password perfectly.
Computer finger printing technology is utilized by our Security Team in order to determine which computer your account was accessed from. In this case, our investigation concludes that your account was accessed from a foreign computer where no logins were previously detected from. It is therefore possible that your login credentials have been compromised.
With regards to the bankroll in your account, unfortunately we have been unable to recover funds lost.
We would like to advise you that PokerStars will not be liable for funds lost on your PokerStars account. PokerStars will not be held liable for any losses as a result of insufficient security measures to ensure that your personal details remain secured. This is in accordance with the sections 10.2 and 10.3 of our Terms of Service which state your responsibilities as an account owner.
In order to reinstate your account with a new password and PokerStars PIN, we would like to ask you that you please provide us with:
- A clear digital photo of your ID document.
As a precautionary measure, we will require you to take the necessary steps in protecting your computer. This includes, but is not limited to; scanning your computer to ensure no harmful software is installed or re-formatting your computer's operating system to ensure no malicious software exists and changing the password on your registered email account.
Etc.
Intrebarea mea e, cum dracu a reusit ala sa retraga bani de pe contul meu de Pokerstars pe Neteller, cand eu nici nu am cont pe Neteller!? Am doar la Skrill. Ba chiar tin minte ca eu am incercat odata sa retrag bani de la Stars, dar n-am reusit, pentru ca initial am depus bani la Stars transferandu-i de pe Fulltilt, si m-am lasat pagubas, am transferat banii inapoi pe Fulltilt si i-am retras de acolo, caci acolo aveam depunere cu Skrill.
Mai pot face eu ceva in situatia asta?
Comment